Effective Date: March 26, 2025
At Pillar Facilities Management, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website pillarfacilitiesmanagement.co.uk or use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Personal Identification Information: Name, email address, phone number, company name, and address.
- Technical Data: IP address, browser type, operating system, and usage data.
- Cookies: We use cookies to enhance your user experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and improve our facilities management services.
- To respond to your inquiries, requests, or complaints.
- To send you updates, promotions, or information related to our services (you can opt out at any time).
- To monitor and analyse website traffic and usage to enhance our services.
- To comply with legal obligations or resolve disputes.
3. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your information with:
- Service Providers: We may share your data with third-party vendors or partners who assist us in delivering our services.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
5. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. GDPR Compliance
IPillar Facilities Management ensures that we comply with the General Data Protection Regulation (GDPR) for the processing of your personal data. Below are your rights and how we comply with GDPR requirements:
- Lawful Basis for Processing: We process your personal data based on the following lawful grounds under the GDPR:
- Consent: When you provide consent, such as subscribing to our newsletter or submitting an inquiry.
- Contract Necessity: To perform a contract you’ve entered into with us, such as providing facilities management services.
- Legal Obligation: To comply with legal requirements, such as accounting and tax obligations.
- Legitimate Interest: For legitimate business interests, such as improving our services and communication.
- Your Rights Under GDPR:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data in certain circumstances.
- Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@pillarfacilitiesmanagement.co.uk.
- Data Breach Notification: In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of discovering the breach, and where necessary, inform the affected individuals.
- International Data Transfers: If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs) or ensuring that the destination country has adequate data protection laws.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and to improve our services. For more details, please refer to our [Cookie Policy].
8. Links to Other Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights under GDPR, please contact us at:
Pillar Facilities Management
31 Genesis, 235 Union Street, Plymouth, PL1 3HN
info@pillarfacilitiesmanagement.co.uk
01752 981994