Reactive Call Outs

We understand that sometimes issues arise unexpectedly, and a prompt, effective response is crucial. Our reactive call-out service is designed to address urgent facility maintenance needs, ensuring that your property is quickly restored to full functionality with minimal disruption.

What Are Reactive Call Outs?

Reactive call-outs involve responding swiftly to urgent facility-related issues, such as system failures, safety concerns, or unexpected damages. Delaying response to facility issues can lead to increased damage, higher repair costs, and safety risks for building occupants.

Our Services Include

Available around the clock to address urgent maintenance issues, no matter the time of day or night.
Rapid response to leaks, power outages, or faults in plumbing and electrical systems.
Prompt intervention to restore heating, ventilation, and air conditioning systems.
Fast repairs and support to resolve security breaches or failures in surveillance and access control systems.
Immediate action to resolve issues with lifts, escalators, or other mechanical systems.
Quick attention to structural or operational issues such as door malfunctions, broken windows, or faulty lighting.
Ensuring urgent repairs meet regulatory requirements, keeping your property safe and compliant.

Need a rapid response?

Get in touch today for a free quote or to discuss your needs. Our friendly team is ready to help. 🚀

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Frequently asked questions.

What is facilities management?

Facilities management is all about keeping a building running smoothly, efficiently, and safely. It covers everything from security, cleaning, and maintenance to ensuring compliance with health and safety regulations. At Pillar Facilities Management, we take care of the day-to-day so that businesses can focus on what they do best.

Why is facilities management important for my business?

A well-managed workspace boosts productivity, keeps employees safe, and ensures compliance with legal standards. Plus, it protects your assets by preventing small issues from becoming costly problems. We handle the behind-the-scenes work to create an environment where your business can thrive.

What types of facilities do you manage?

We manage a wide range of properties, from office buildings and commercial spaces to residential blocks and mixed-use developments. No matter the size or type of facility, our goal is always the same: delivering tailored solutions that meet the unique needs of each site.

Do you offer both hard and soft facilities management services?

Yes, we do! Hard services cover things like mechanical and electrical maintenance, plumbing, and fire safety, while soft services include cleaning, security, and waste management. At Pillar, we offer a full range of services to keep your facilities running smoothly.

Can you tailor your services to fit my business needs?

Absolutely. We know that no two businesses are the same, which is why we offer bespoke facilities management solutions. Whether you need a comprehensive package or specific services, we work closely with you to understand your goals and deliver a plan that fits.

How do you ensure compliance with regulations?

Staying compliant is a top priority. We stay on top of industry regulations and conduct regular checks to ensure that everything from fire safety systems to health and safety protocols meets the required standards. You can rest easy knowing your facility is fully compliant.

What’s the difference between facilities management and property management?

Great question! While they overlap, facilities management focuses on the operational side, maintaining the building, managing services, and ensuring safety. Property management, on the other hand, typically involves handling leases, tenant relationships, and financial aspects. Pillar Facilities Management specialises in the operational side, making sure your building runs like clockwork.

How do you stay ahead of issues before they become major problems?

We’re all about being proactive. Through regular inspections, preventative maintenance, and using technology to monitor systems, we identify and address potential issues before they escalate. Our approach minimises downtime and keeps your facility performing at its best.

Can I outsource just one aspect of facilities management or do I need a full package?

We’re flexible! You can choose the level of service that works best for your business. Whether you need one-off maintenance, security services, or a fully integrated facilities management package, we’ve got you covered.

Is facilities management a legal requirement?

Not directly, but many aspects of facilities management are legally required. Compliance with health and safety regulations, fire safety, asbestos management, and water system checks are all mandated by law. Facilities management ensures these obligations are met, keeping your business safe and compliant.

Why should I choose Pillar Facilities Management?

We combine experience, innovation, and a customer-first approach to deliver facilities management that goes beyond expectations. Our focus is on creating efficient, secure, and well-maintained environments where businesses can thrive, and we do it all with a commitment to excellence.

Ready to stay compliant and keep your facilities running smoothly?

Get in touch with Pillar Facilities Management today to see how we can support your business. 🚀

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